Yes, decisions made by a computer!!!! I tried everything to contact EBay to no avail. “Birth certificates show that you were born. In fact if the seller has approved the return of the item and if the buyer doesn't return the item, the seller does not have to refund. “Buyer claimed item didn’t arrive, eBay gave refund. Meet other eBay community members who share your passions. Death certificates show that you died. The buyer is entitled to a full refund. Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. Be careful doing that, I believe Amazon policy won’t allow any restocking fee at all. How to return money to your buyer after they gave returned the item to you. The buyer and seller agreed that the buyer could return the item to the seller for a refund. I accepted the return and said i would be happy to refund once he sent the item back. The seller has received the returned item and issued a refund to the buyer for the item. I have raise with Amazon. I have been both buying and selling on ebay since 2002. *For most items, the return window is 30 days after delivery. A final value fee for the transaction appears on your next invoice. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. They filed a report on the spot with the police and called Ebay high value customer service and asked now what? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If a buyer has tried to ensure an item is returned to you safely, we suggest you issue a refund to provide great customer service. Uploaded photos can be removed only by contacting us. That's the choice you made. This makes it "materially different." Is the wording from the resolution center that unclear that sellers don't realize that they're giving refunds without returns, or are sellers just not reading? Hi ... Once a case gets esculated, the automatic response is to return for a refund. I have not received the item back as of now. I know its a small amount of money. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. Return after buyer has worn and damaged item? Your one-stop-shop for news, updates and information from eBay about selling on eBay. The buyer may also be subject to a range of actions, including limits on buying and selling privileges and account suspension. Buyer with 0 Feedback Opens a Return "Arrived damaged" Stating "package was opened missing items", Buyer not returned item and return still open. Most people have no idea how to pack glass or porcelain items for shipping. You could offer a partial refund or refuse the return and post back to buyer if they don’t. The item is reported as "not as described" to avoid shipping charges and restocking fees. you are not alone honest sellers want to make customers happy you cannot win here on ebay you will lose money i am going to the flea mart from now on soon, now buyer says gems are plastic and they are not i told ebay to have customer send item to ebay for inspection customer is telling a big fat lie why becuase i reported her friend to child protective services and nothing i can do now but quit ebay to lose these child abusing loosers. Ebay used to be awesome. You have three days to resolve the case. I just asked that she return the item to me. And they know it. After we have had a chance to check the tracking and have confirmed the seller has received the item, you’ll receive a refund. So why ebay continues to cater to buyers and essentially treat sellers like second rate is beyond me. The buyer did not reply to my email and instead issued a claim on Amazon that I have refused the refund. Buyer has not returned item, case was opened over 32 days ago. Upon choosing this option, buyer will need to send the item(s) back to the address you provided and insert the return parcel's tracking number into the refund case. But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. 1) accept the return, pay return postage and refund the buyer OR 2) refuse the returned items and refund the buyer in full You cannot refuse to refund where a buyer says items are not as described, so this is where you came unstuck 'no returns' does not apply where a buyer says the items are not as described, it only applies to change of mind returns The amount you refund depends on what was wrong with the item or service received by the customer. The buyer does not like the item and wish to return the item. I will never use this site again. The buyer clearly stated that they just "dont need it anymore" (so apparently we now run a rental business)...and opened a return. Photographs show that you have lived.” -Unknown. Next, how do I get this money back...without "upsetting" my precious buyer??? Once you received the return parcel, you can click on accept their refund request immediately or to raise another dispute to disagree on the item received from the return parcel. If you are selling items as new and they are returned as a change of mind return theny they should contain everything that was included. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. To add information to your case, comment on the case. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. In the … im going through this now..... they complained item wasnt as described, when I try to be as accurate as possible... ok.. so I started this return, so they wont give me negative feedback....the deadline come and gone...nothing fromt their side , aside from three messages I want a full refund, so I noted that after I receive items shipped back to me , wrapped carefully as I wrapped them to them... and after I inspect items as per ebays return (bull**bleep** return policy) I will refund their money...I sell used goods.. As IS...and not real expensive...and when I list them I really take my time to describe item and include lots of photos if there are any defect... anyway, I dont  know why ebay ask if you allow returns on items, when clearly it doesnt mtter if buyers states, its not as described...than we can suck it!! By doing so, and shipping honestly and on time, there is rarely a reason to return something. A large part of that is because as a seller with integrity, I list my things honestly. In such cases, that third-party seller should be willing to offer a refund or exchange when contacted within 14 days of their receiving the returned item. That day came and went and the buyer has yet to ship it back to me. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. If you suspect that a buyer is abusing returns for a specific transaction, contact the buyer through Messages in My eBay or Seller Hub in order to keep a record of the conversation, and try to resolve the issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So this buyer opens a return (because they no longer "needed" the book)...then they have just refused to return it. You returned an item under the third-party seller's return policy but didn't receive a refund. Or you can always use the Report a Buyer feature from the listing. If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. @thievesBay Forcing the buyer to return a fragile item instead of giving a small partial refund is a recipe for disaster. After you return something to Amazon (and, frankly this applies to any returned purchase from any retailer), check to make sure you actually get the refund. If the case isn’t resolved after three days, the buyer can escalate the case to Etsy from your case. Bringing down my staus and search listings, etc. So instead..I just sit and wait......... ...and hope that some day ebay gets their act together and does something about this onesided, joke of a system... Due to the age of the thread, it has been closed to further replies. ..Never returned product! Unfortunately, this was your error. Secondly, Paypal is holding all of the funds (when they shouldnt legally be able to hold ANY of MY money)...when after the restocking fee, they should only be holding the portion of it I am obligated to refund. $11.34 went to paypal. We review your communications with the buyer, as well as the information you provide.. It's disgusting and powers to be should be ashamed of it. Once your case is closed by you or eBay, you can't reopen the case. Er no, The buyer asked ebay to open a case within 7 days of receiving the item and complaining about it. One common complaint occurs when buyers need to return an item. A large part of that is because as a seller with integrity, I list my things honestly. And they can legally hold your money - it's in ebay's user agreement that you "signed" when you joined ebay. Meet other eBay community members who share your passions. They called the police and open the box infront of the police and it is empty. Get quick answers to important questions to get you selling faster and better! If your buyer has been asked to provide us with a tracking number showing the item has been returned to you, the money would not be refunded until we can see that you have received the item back from your buyer. If a buyer doesn't send back an item, you don't need to issue a refund. And, of course, get their money back also. Ebay used to be awesome. And contact eBay. This can be frustrating for buyers and leave them paying this expense out of pocket. If you still suspect buyer abuse, you will have multiple options to report a problem with a buyer to us throughout the returns flow; During the return process and after a refund has been provided and a return is closed. It was supposed to have been returned to me by yesterday. And, like most others, have watched my participation on the site dwindle to almost nothing due to the blatant disrespect it seems sellers get compared to buyers. Buyers that open returns under"Item not as described". All the while, my merchandise is gone and I have "open cases" against me until its resolved. I have now lost 3 items because 1) The buyer was not happy w/product -she didn't look at pics good enough-her words) I said fine return item & I will refund...she reported to ebay that I refused to refund & left bad feed bsck! We'll look into the matter at that time. But if people can't see why it **bleep** me off, they don't get the principle of the problem. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. Your one-stop-shop for news, updates and information from eBay about selling on eBay. So anyway...Paypal is still holding my funds for this "return". I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. So, what....im just screwed? All the while, paypal still continues to "hold" my funds. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. For clarity- It is a book that was sold for $12. And a seller can sell other places, also. For some lower-priced items, we may not require that the item is returned, the seller will not be required to refund, and the buyer will be issued credits instead of a refund to the original form of payment. So here I am...don';t want to offend my "buyer"...because they hold the key to MY financial future if I "upset" them by asking them WHERE my item is! Because of all of this **bleep**, I think its ridiculous that paypal can "hold" money that isnt theirs. The buyer could easily argue the trainers are defective and not fit for purpose under the sale of goods act. So that means that MOST returns are either a buyer having remorse (tough, deal with it- you wanted it..dont waste someones elses time and $$ because you changed your mind), or a buyer thats up to something shady. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. Many problems are misunderstandings that can be worked out when buyers and sellers talk to each other—but occasionally, you may not be able to resolve an issue. If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. I got the item back and refunded the money. Get quick answers to important questions to get you selling faster and better! And they can return for any reason. Go to the Resolution Centre to open a case. As a seller, you have ZERO respect or leverage on this site. You must keep all information about a case in the case log. I ask this- WHY are they holding ALL of it an not just the $9?? Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. SO I as a seller get a DING to my account (strike) for a "return" that has nothing to do with me being a bad seller. FACT. Buyer Refused delivery and now open a return case. No returns will be accepted after this time unless the item is faulty. No matter if I have to feed my kids or not...thats beside the point. If you send a replacement and a buyer doesn't send back the original item, we charge the buyer for the second item, and make a payment to you. The buyer didn't pay for an item. Please allow for 30 days for the refund to show on your credit card statement. Worse, the buyer has been reported to eBay three … Looks like you're opted into the Hassle Free Returns - so you can hardly complain about having to take returns. (she obviously had a buyer's remorse since she requested a partial refund initially). They are now holding ALL of that $11.34...when the refund amount is $9 and something. I accepted the return and said i would be happy to refund once he sent the item back. http://pages.ebay.com/help/sell/return-process.html. If a buyer has some sort of (made up) issue, they can work it out with me. Using the app, buyers have the option to request a refund. Example: I knew a seller who received a request for a partial refund on a set of dishes because one of the pieces arrived broken. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. Yes, it is up to the seller to refund the buyer when the item is returned. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. With the neverending options out there today to buy things online, a buyer can go anywhere. I get penalized because a tool doesnt "want" something anymore?? It's MINE. By doing so, and … If the item is OK..... then you issue the refund back to the buyer. I don't care if theres a "return" going on. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Buyer opened Return...but never returned the item. SO in this case...they are holding my money...when they shouldnt be...and I have no way of doing anything. Frankly, ebay may not suit your temperment. As has been the case for a LONG time now...ebay has allowed the BUYERS to hold every card and run amok. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. In instances like this, a buyer can escalate the issue to us. Rarely does a buyer return an item for a legit reason. Once a refund is requested, Pro Sellers will need to accept the refund in order for it to be approved. Give support, share information, and connect with fellow members. You can add photos until the return is closed. Rarely does a buyer return an item for a legit reason. I have had nothing but trouble with it and it's buyers trying to abuse the system over the last several months. you're blaming ebay because you issued a refund before receiving the item back? Even on items that were signed for. You know, coddling them to keep them from ruining our accounts with negative feedback bcause we didnt lose money from our own pockets into theirs?? After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. Share best practices, tips, and insights. In limbo. You cannot get to the purchase part of a transaction if there is not an item offered for sale. Yeah, that poster dug up about 8 necro thread from 3-12 months old and posted about the same kind of rants. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. It is showing up as "return started", but thats it. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. If you feel a member is abusing eBay returns, we want to know about it. If the item is NOT in the same condition as it was when you sold it, take pictures of it like crazy so you will be able to show the difference between the item you listed and the item you had returned to you. Have had NOTHING but trouble with it and it is buyer didn't return item after refund up ``! You could offer a partial refund initially ) “ buyer claimed item didn t. 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